Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 57pera ("we," "us," "our," "Company") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," "User," "Player") who access and use our online gaming and sports betting platform available at https://57pera.cam and any associated mobile applications or services (collectively, the "Platform").

57pera is committed to safeguarding your privacy and ensuring that your personal data is handled in a secure, transparent, and lawful manner. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all applicable data protection regulations governing the collection and processing of personal information.

By creating an account on the Platform, accessing our services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account, use our services, or communicate with us, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification details (such as passport number, driver's license, or national ID).
• Contact Information: Email address, phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions or answers.
• Financial Information: Payment method details, including bank account information, credit or debit card details (processed securely through third-party payment processors), e-wallet account identifiers (GCash, Maya, Coins.ph), cryptocurrency wallet addresses, and transaction history.
• Verification Documents: Copies of government-issued IDs, utility bills, bank statements, or other documents required to verify your identity, age, and address as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations.
• Communication Data: Messages, emails, chat transcripts, support tickets, feedback, and any other correspondence you have with our customer support team.

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (such as IP address, MAC address, or advertising ID), screen resolution, and time zone settings.
• Usage Data: Pages visited, links clicked, time spent on each page, referring and exit pages, search queries, game activity (including games played, bets placed, stakes, wins, losses, and session duration), and interaction with promotional content.
• Location Information: IP address-based geolocation data to verify your location and ensure compliance with geographic restrictions and licensing requirements.
• Log Data: Server logs containing information such as access times, error logs, and system activity.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information related to your financial transactions, account verification status, and payment method details from third-party payment service providers (such as GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and cryptocurrency payment gateways).
• Identity Verification Services: Information from third-party identity verification and fraud prevention services used to confirm your identity, age, and address.
• Marketing Partners: Demographic and behavioral data from advertising and affiliate partners to help us understand your interests and improve our marketing efforts.
• Public Sources: Publicly available information from social media profiles, public records, or other publicly accessible sources, where relevant and lawful.

3. How We Use Your Information

57pera collects and processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your user account
• To authenticate your identity and verify your eligibility to use the Platform
• To process deposits, withdrawals, and other financial transactions
• To provide access to games, sports betting markets, bonuses, promotions, and other Platform features
• To maintain records of your gaming activity, transaction history, and account balance

3.2 Legal and Regulatory Compliance

• To comply with PAGCOR regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements
• To verify that you meet the minimum age requirement (21 years or older) for gambling in the Philippines
• To prevent, detect, and investigate fraud, money laundering, collusion, and other illegal or prohibited activities
• To respond to legal requests, court orders, subpoenas, or regulatory inquiries
• To enforce our Terms & Conditions, house rules, and other policies

3.3 Customer Support and Communication

• To respond to your inquiries, support requests, complaints, and feedback
• To provide you with important account notifications, security alerts, and updates regarding your transactions or account status
• To send you information about Platform changes, service updates, or policy modifications

3.4 Marketing and Promotional Activities

• To send you promotional offers, bonus notifications, newsletters, and marketing communications about 57pera services, products, and events (only if you have opted in to receive such communications)
• To personalize your experience on the Platform by recommending games, offers, or content based on your preferences and activity
• To conduct surveys, contests, sweepstakes, and other promotional campaigns

3.5 Platform Improvement and Analytics

• To analyze usage patterns, user behavior, and performance metrics to improve Platform functionality, user experience, and service quality
• To conduct research, testing, and development of new features, games, and services
• To generate aggregated, anonymized statistical data for internal reporting and business intelligence purposes

3.6 Security and Risk Management

• To monitor and protect the Platform against security threats, unauthorized access, technical issues, and cyberattacks
• To detect and prevent fraudulent transactions, bonus abuse, account takeover, and other forms of misuse
• To assess and manage risk associated with transactions, player behavior, and account activity

4. Legal Basis for Processing Your Information

Under the Data Privacy Act of 2012 and applicable data protection laws, 57pera processes your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions and to provide you with the services you have requested (such as account management, transaction processing, and game access).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including PAGCOR licensing requirements, AML regulations, KYC verification, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, Platform improvement, customer support, and business analytics, provided that such interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal data, such as sending you marketing communications or using non-essential cookies. You may withdraw your consent at any time.

5. How We Share Your Information

5.1 Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Categories of third parties include:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, USDT payment gateways, and other financial service providers that process deposits and withdrawals.
• Identity Verification Services: Third-party providers that verify your identity, age, and address to ensure compliance with regulatory requirements.
• Cloud Hosting and Data Storage Providers: Secure cloud infrastructure providers that host and store Platform data.
• Customer Support Platforms: Live chat, email, and ticketing systems used to provide customer support.
• Marketing and Analytics Tools: Advertising networks, email marketing platforms, and analytics services that help us understand user behavior and optimize marketing campaigns.
• Fraud Prevention and Security Services: Providers that monitor transactions and activities for signs of fraud, money laundering, or security threats.

5.2 Regulatory and Legal Authorities

We may disclose your personal information to regulatory bodies, law enforcement agencies, government authorities, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms & Conditions or other policies
• Protect the rights, property, or safety of 57pera, our users, or the public
• Investigate or prevent fraud, illegal activity, or violations of applicable laws

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such transfer, and the new entity will be required to honor this Privacy Policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for purposes such as industry research, statistical analysis, or marketing insights. Such data cannot be used to identify you individually.

6. Data Security

57pera employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your device and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, and all employees are trained on data protection and confidentiality obligations.
• Secure Infrastructure: Our Platform is hosted on secure, redundant servers with firewalls, intrusion detection systems, and regular security audits.
• Password Protection: User passwords are hashed and stored securely. We recommend that you use strong, unique passwords and enable two-factor authentication where available.
• Regular Monitoring: We continuously monitor our systems for security vulnerabilities, suspicious activity, and potential breaches.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you become aware of any security breach or unauthorized access to your account, please contact us immediately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records.

Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for a reasonable period after account closure as required for legal, regulatory, and audit purposes.
• Transaction Records: Retained for a minimum of five (5) years or as required by PAGCOR, AML regulations, and tax authorities.
• KYC and Verification Documents: Retained for a minimum of five (5) years following account closure or the last transaction, in accordance with regulatory requirements.
• Marketing Communications: Retained until you opt out or withdraw consent, after which your data will be removed from marketing lists promptly.
• Log Data and Analytics: Typically retained for 12 to 24 months for security, troubleshooting, and analysis purposes.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention policy.

8. Cookies and Tracking Technologies

57pera uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how users interact with the Platform, including page views, navigation paths, and error messages. This data helps us improve Platform performance and user experience.
• Functionality Cookies: Used to remember your preferences, settings, and choices (such as language, currency, and display options) to provide a more personalized experience.
• Advertising and Marketing Cookies: Used to deliver relevant advertisements, track the effectiveness of marketing campaigns, and limit the number of times you see an ad. These cookies may be set by us or by third-party advertising networks.

8.2 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. To learn more about managing cookies, visit your browser's help section or consult resources such as www.allaboutcookies.org.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion (Right to be Forgotten): You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The Platform is intended for use only by individuals who are at least 21 years of age. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21. If we become aware that we have collected personal information from a person under 21 without proper verification, we will take immediate steps to delete that information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet activity and to help us enforce this policy by instructing their children never to provide personal information on the Platform without permission.

11. Changes to This Privacy Policy

57pera reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting a revised version on the Platform with an updated "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on the Platform.

Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your personal information, or the exercise of your privacy rights, please contact us through the following channels:

• Email: [email protected] (Attention: Data Protection Officer)
• Live Chat: Available 24/7 through your account dashboard
• Support Hours: 24 hours a day, 7 days a week

Our Data Protection Officer and customer support team are committed to addressing your privacy inquiries promptly and professionally. We will respond to your request within thirty (30) days or as otherwise required by applicable law.

For complaints or concerns regarding data protection compliance, you may also contact the National Privacy Commission (NPC) of the Philippines at:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City 1307, Philippines
Email: [email protected]
Website: www.privacy.gov.ph